Terms Of Service

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The Rental Agreement shall be subject to all the following provisions and by selecting / clicking on the terms & conditions on the web / mobile / email /SMS application, the Renter acknowledges that he/she is bound by them all.

The Renter acknowledges that he/she has received the vehicle from Luxury Car Hire Dubai (hereafter referred to as the Owner) in good roadworthy condition for personal use only. The Renter shall return the car with all the documents and accessories in the same condition. If the vehicle is used in breach of this agreement, Renter hereby accepts that the Owner can repossess the vehicle at any time without any notice and at Renter’s expense. It is agreed and understood that any extension of the duration hereof must have received Owner’s prior approval.

Owner provides a vehicle in accordance with the terms of the Agreement and /or conditions that the Renter holds a valid driving license and has had the license for over 6 months of his/her tenure and is valid in the areas of operation. Renter must be at least 21 years of age. If the driver is older than 21 years but younger than 25 years, an additional 12.36% of the amount of the admissible insurance claim is deductible, over and above the insurance excess that would be paid by the Renter. The Renter must look after the vehicle and its accessories carefully and keep the keys of the vehicle in his/her possession during the rented period. The keys must be returned along with the car, at the designated place when the rental contract has ended.

3. The Renter must NOT allow the vehicle to be used:
a. To cross UAE borders
b. To carry persons and / or goods for hire or reward.
c. To propel or tow any vehicle, trailer or other object.
d. In any race test or contest.
e. Whilst Renter is under the influence of alcohol or any other substance impairing his consciousness or ability to react or respond.
f. In infringement of any customs, traffic or other regulations, or generally prevailing practice in the country.
g. Or driven by any person other than the Renter mentioned in the overleaf.
h. Outside the United Arab Emirates without prior agreement of the Owner and the Renter warrants that the vehicle shall not be so used.
i. To carry persons in excess, above the permitted capacity.
j. To use vehicle for his purpose of training or learning.
k. Any unusual purpose, for which the vehicle is not allowed to be used.
l. Tampering/removing the electronics, mechanics, Keys, Salik Tag, promotional items, stickers or any devices installed in the car.

The Renter shall pay or reimburse the Owner on demand the sum of:

a. Rental fare and additional Late return and Mileage charges as per the applicable fare chart.
b. Any charges for refueling, Collision Damage Waiver, Theft Protection, Personal Accident Insurance, Super collision. damage waiver, supplementary insurance and / or any other standard or miscellaneous charges applicable at the rates shown in the Agreement or in the current tariff, which the Renter confirms having reviewed and agreed to
c. The Owner’s cost including reasonable Legal Fees, incurred in collecting the payments due from the Renter under this agreement.
d. The Owners estimate of repair cost including towing and every cost including rental loss due to accident or otherwise accountable to renter
e. The Renter shall remain responsible and liable to pay the traffic fines as and when received, including service charges of AED 100/- whichever is higher for settling the traffic fines.
f. The Renter agrees to accept the debits to the credit card, the charges incurred under this agreement if the Owner has accepted payment on that basis.
g. Any excess loss, damage, and liability that is not recoverable from the insurance company.
h. All and every cost including rental loss due to an accident or otherwise or impound vehicle on incurred whilst the hirer or any person driving the vehicle is under the influence of alcohol, drugs or any other substance.
i. Regardless of Insurance, tire repairs and replacement is the responsibility of the Renter.
j. All expenses arising due to misuse of the vehicle or loss/damage to the vehicle, which is not attributed to fair wear and tear or not covered by warranty from the manufacturer must be borne by the Renter. Reason for charges may include but not limit to dirty / soiled seats, smoking (prohibited) in the vehicle, damage to salik tag, salik / traffic / municipality fines (incl. admin fees), unauthorized driver, fuel (additional) charge etc.

The Renter shall indemnify and hold harmless, the Owners, its employees and agents from and against loss, liability and expense arising directly or indirectly from:

a. Renter
b. Loss or Damage to the vehicle
c. Death or Injury to any person arising out of the operations or usage of the vehicle (where clauses 5-a and 5-b may apply)
d. Loss or damage of any property arising out of the operation or usage of the vehicle.
e. The indemnity shall not apply to the extent that the loss, liability or expense is attributable to the negligence of Owner its employees or its agents.

a. Owner Provides insurance subject to terms and conditions of an Automobile insurance policy that meets all statutory requirements and in addition third party property damage claims. The Renters deemed to be familiar of such terms and conditions.

b. Breach of any of the terms of this agreement may render the Renter’s protection under Owner’s Auto Liability Insurance policy null and void and make the Renter personally liable for loss of, or damage to, vehicle and any claims by third party.

The Renter Shall,
a. Report all Accidents / Theft / Hijacking to Police immediately and to Owner within 10 Minutes in default of which theft protection (TP) accepted by the Renter will be void.
b. Cooperate with Owner and Owner’s Insurance Company in any investigation or Legal proceedings. Failure to report an accident to the police may render the Renter liable to criminal prosecution.
c. The Renter shall inform the Owner immediately in the event of any accident and will arrange to obtain Police Report, FIR and Final Police Accident Report. The rental agreement will not be closed till the day the Final Report is submitted to the Owner and is liable to pay the rental charges till the Final Police Report is submitted to the Owner.

The implication and application of this agreement are subject to the relevant regulations in force in the United Arab Emirates and the respective Judicial Authorities shall be the competent party for settlement of any dispute connected with this agreement.

The terms and conditions are subject to change without any prior notice in accordance with UAE Laws & the policies of Luxury Car Hire, thus the Renter is encouraged to keep himself up to date with the same.

Effective from 1st Nov 2018. Last Updated 1st Nov 2018.

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